2.1 Cleaner Identity Verification

All cleaners must complete third-party identity verification before accepting any cleaning jobs on the platform.

2.2 Background Checks

Cleaners may optionally complete a background check. Cleaners who have completed a background check will display a verification badge on their profile.

2.3 Customer Verification

All users must have a verified email address and a verified phone number. Customers must also have a valid payment method on file.

2.4 Verification Status

Background check verification status is displayed on cleaner profiles. All cleaners are ID-verified by default. Specific verification details are not shared with other users.

2.5 Ongoing Verification

Cleanbook may require periodic re-verification of identity and background checks to maintain platform safety standards.

2.6 Verification Limitations

No screening process is infallible. While we take reasonable measures to verify users, Cleanbook cannot guarantee the conduct of any user.

3.1 Customer Responsibilities

• Provide accurate property details and access instructions
• Disclose all known hazards or safety concerns at the property
• Ensure the property is accessible at the scheduled time

3.2 Cleaner Responsibilities

• Arrive on time for scheduled appointments
• Follow all property access instructions provided by the customer
• Do not access areas outside the scope of the cleaning service
• Never duplicate or copy property keys or access codes
• Leave the property secured upon completion

3.3 Key Exchange

Key exchange arrangements are made directly between the customer and cleaner. Cleanbook is not responsible for lost or mishandled keys.

3.4 Unattended Access

When cleaners access a property without the owner present, timestamped photos must be taken upon arrival and departure to document the condition of the property.

4.1 Cleaner Obligations

• Perform cleaning in accordance with the agreed-upon service schema
• Handle all property and belongings with reasonable care
• Report any pre-existing damage upon arrival
• Do not bring unauthorized persons to the property

4.2 Customer Obligations

• Do not interfere with the cleaner's work
• Maintain a respectful and professional environment
• Do not request additional services beyond the agreed scope without renegotiation

4.3 Prohibited Conduct

• Violence or threats of violence
• Sexual harassment or unwanted sexual advances
• Discrimination of any kind
• Being under the influence of drugs or alcohol during service
• Possession or use of illegal substances at the property
• Recording (audio or video) without the consent of all parties present

5.1 Reporting Requirements

All damage or theft must be reported within 48 hours with supporting photographic evidence.

5.2 Cleaner Liability

Cleaners may be held liable for damage caused by negligence during the cleaning service.

5.3 Customer Liability

Customers may be held liable for injuries or damages resulting from undisclosed hazards at the property.

5.4 Platform Liability

Cleanbook operates as a marketplace and is not directly liable for damage or theft that occurs during cleaning services. Disputes are handled through the Dispute Resolution Policy.

5.5 Pre-Existing Damage

Cleaners should document pre-existing damage upon arrival with timestamped photos. This documentation serves as protection in the event of a dispute.