3.1 Account Creation

You must create an account using a valid email address, password, and verified phone number to access Cleanbook's features.

3.2 Account Responsibilities

You are responsible for maintaining the security of your account:

• Provide and maintain accurate, complete, and current account information
• Maintain the security and confidentiality of your login credentials
• Immediately notify Cleanbook of any unauthorized access to your account
• You are responsible for all activity that occurs under your account

5.1 Escrow Payments

For marketplace transactions, customers pay upfront and funds are held in escrow until the cleaning is verified as complete.

5.2 Stripe Connect

All payments are processed through Stripe Connect. By using Cleanbook's payment features, you also agree to Stripe's Connected Account Agreement (https://stripe.com/connect-account/legal).

5.3 Platform Fees

Cleanbook may charge service fees on transactions. All applicable fees are clearly disclosed at the time of booking before payment is confirmed.

5.4 Payouts

Cleaner payouts are processed according to the Stripe payout schedule applicable to your connected account.

5.5 Payment Holds

Payments may be placed on hold during active disputes. Held funds are released upon dispute resolution.

5.6 Refunds

Refunds are processed in accordance with our Dispute Resolution & Refund Policy.

5.7 Tax Responsibilities

Cleaners are solely responsible for reporting all income earned through the platform and paying applicable taxes. Cleanbook will issue 1099 forms where required by law.

6.1 Permitted Use

Cleanbook may be used solely for lawful cleaning service operations, including scheduling, payment, and communication related to cleaning services.

6.2 Prohibited Conduct

The following activities are strictly prohibited:

• Fraud, misrepresentation, or deceptive practices
• Impersonating another person or entity
• Harassment, threats, or intimidation of any kind
• Discrimination based on race, gender, religion, sexual orientation, or any protected characteristic
• Intentional damage to property
• Unauthorized access to accounts, properties, or platform systems
• Circumventing the platform to process payments outside of Cleanbook

7.1 Platform Ownership

Cleanbook owns all rights, title, and interest in the platform, including its software, user interface, branding, and documentation.

7.2 User Content

Users retain ownership of their photos, profile information, and reviews submitted to the platform.

7.3 License Grant

By submitting content to Cleanbook, you grant us a limited, non-exclusive, royalty-free license to use, display, and distribute such content solely for the purpose of providing and improving our services.

9.1 As-Is Provision

CLEANBOOK IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEANBOOK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.

9.3 Service Availability

Cleanbook does not guarantee uninterrupted or error-free availability of the platform. We may perform maintenance or experience downtime without prior notice.

9.4 Platform Role

Cleanbook is a technology marketplace and is NOT a cleaning service provider. We do not employ cleaners and are not liable for the quality, safety, or outcome of any cleaning service arranged through the platform.

11.1 Termination by You

You may terminate your account at any time by deleting your account through the platform settings.

11.2 Termination by Cleanbook

Cleanbook reserves the right to suspend or terminate your account at any time, with or without cause, including for violation of these Terms of Service.

11.3 Effect of Termination

Upon termination, your access to the platform ceases immediately. Pending payouts will be handled in accordance with the Dispute Resolution Policy. Sections regarding independent contractor status, intellectual property, disclaimers, indemnification, and governing law survive termination.

13.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any dispute arising from these Terms of Service shall first be addressed through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.